New gates, and what to ask before you buy one
We take on a small number of new installations each year, primarily for existing commercial clients. Our focus is service, maintenance and upgrades. Whoever installs yours, these are the questions worth asking.
Ten questions before you sign
We’re the company that gets the call in year three, when an undersized operator gives out. These are the questions we wish every owner had asked.
What class of operator is this, and why that one?
Operators are rated for different amounts of traffic. Ask for the duty-cycle rating, matched to how often your gate will actually open.
What safety equipment is included?
Photo eyes, edge sensors and warning signs are part of required entrapment protection. Ask for confirmation the complete system meets current UL 325.
Do you service what you install?
Know who maintains and repairs the system after the install crew leaves, especially for uncommon equipment.
Are parts easy to get around here?
An uncommon brand gets expensive when a failed board takes weeks to replace. Ask about lead times and who stocks parts locally.
What does maintenance cost each year?
Ask for the recommended service frequency, the annual cost and exactly what a visit includes.
What happens in a power outage?
Battery backup and a manual release are different things. Ask for the backup plan and a demonstration of the manual release.
What is your workmanship warranty?
The manufacturer’s warranty covers the equipment, not alignment, wiring or foundation problems. Get both in writing.
What is the plan for the foundation?
Tree roots and shifting soil move posts over time. Ask how the plan accounts for soil, drainage and nearby trees.
Is solar realistic here?
Heavy tree cover can keep a solar operator from charging. Ask for an evaluation of real sun exposure, and a backup power plan.
Who pulls the permit?
Requirements depend on the project, location and any new electrical work. Ask who confirms and pulls permits before work starts.
Be cautious if a quote…
- Lists equipment without explaining why it fits your property
- Treats safety equipment as vague or an add-on
- Can’t say who handles maintenance, warranty and repairs afterwards
- Changes when you ask for it in writing
- Has no plan for power, drainage or site conditions
- Can’t tell you how easy parts are to get
With proper maintenance a gate can last 15 to 20 years. Decide who will maintain yours before it goes in.
Gates we’ve put in
Existing commercial client?
Call 425-881-3554 to talk about a new gate or operator for your site.